Refund Policy

Transparent and honest refund policies for your assurance

Overview

At OpenCommonsCrossing, we realize that plans may change and are dedicated to offering equitable and clear-cut policies for refunds. This document details the circumstances under which you may receive a refund for our yacht rental services.

Please examine this policy thoroughly prior to reserving. When you reserve a charter with OpenCommonsCrossing, it means you have read and consent to these terms for refunds.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund except for processing charges

Processing Time: 5-7 business days

Processing Fee: £50 for transactions made with credit cards

Conditions: Must be formally requested via electronic mail or phone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the full charter cost

Processing Time: 7-10 business days

Processing Fee: £25 subtracted from the refundable amount

Conditions: Cancellation must be justified; administrative expenses are applicable

Less than 24 Hours Before Charter

No Refund

Eligible for: No options for refund available

Exception: Situations of emergency may be evaluated

Alternative: Credit for future charters might be offered at the discretion of the management team

Conditions: Proof is necessary for claims due to emergencies

Weather-Related Cancellations

Our Weather Guarantee

Your safety is our highest concern. If chartering is deemed unsafe due to weather by our certified skipper, we provide the following flexible arrangements:

  • Full Refund: Issued if it is not feasible to reschedule
  • Reschedule: Change your charter to a later available slot with no additional costs
  • Charter Credit: Get a credit that is valid for one year from the date of the initial charter

Weather Assessment Process

Assessment of the weather takes into account:

  • Analysis of wind directions and speeds
  • Wave dimensions and the condition of the sea
  • Forecasts for precipitation and visibility
  • Advisories and alerts from the Coast Guard
  • Safety assessments by a professional skipper

Decision Timeline: Decisions on cancellation due to weather are made at least 4 hours ahead of the planned departure time.

Medical Emergency Refunds

Emergency Circumstances

It is understood that medical urgencies can arise. Certain scenarios may qualify for special refund considerations:

  • An illness or injury that is sudden and requires hospital care
  • A passing in the immediate family
  • Deployment or emergency recall for military service
  • Being summoned for jury duty or a legal subpoena
  • Natural disasters impacting travel itineraries

Documentation Requirements

This documentation is required to process emergency refunds:

  • Evidence from a healthcare facility or a medical certificate
  • A certificate of death (if relevant)
  • Orders from the military
  • A judicial summons or jury notice
  • Emergency proclamations or travel cautions

Processing: Emergency refunds are addressed within a 3-5 business day window after receiving the necessary documentation.

Operational Cancellations

Mechanical Issues

Should there be unrecoverable mechanical difficulties with the vessel assigned to you:

  • Alternative Vessel: A similar replacement will be sought
  • Full Refund: Offered if no appropriate substitute can be found
  • Partial Refund: In the event that the alternative vessel is dissimilar in pricing
  • Compensation: We may provide compensation for any inconvenience

Crew Unavailability

In the exceptional instance that certified crew is not available:

  • An alternate crew will be sent if possible
  • A full refund is ensured if the charter cannot proceed
  • The option to reschedule at no extra cost

Refund Processing

Payment Method

The method of reimbursing will be the same as the method utilized during booking:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Processing Fees

Credit Card Processing

A £50 charge applies to cancelations over 72 hours beforehand

Bank Transfer Processing

A £25 fee is charged on all bank transfer refunds

International Processing

Extra fees might be imposed for transactions internationally

Charter Credits

When Credits Are Offered

Certain circumstances may lead us to offer charter credits instead of refunds:

  • Late cancelations that happen less than 24 hours in advance
  • Cancellations due to the weather
  • Voluntary rescheduling initiated by the customer
  • Routine service disruptions

Credit Terms

  • Validity: Credits remain valid for one year from the date they were issued
  • Transferability: Credits are non-transferable to other entities
  • Value: Equivalent to the full cost of the charter without processing fees
  • Usage: Applicable to any charter that is available
  • Expiration: Extensions beyond 12 months are not permitted

Partial Service Refunds

Service Interruptions

In case your charter is cut short or disrupted due to causes within our control:

  • A refund is calculated proportionally to the unused portion of the charter
  • A credit equivalent to a future charter of the same value
  • Complimentary services or upgrades may be offered

Guest-Related Interruptions

If a charter concludes prematurely due to the behavior of the guests or violations of safety protocols:

  • No reimbursement will be made for the time not used
  • Full payment is still required
  • Further charges may be applicable

Dispute Resolution

If you take issue with any resolution related to refunds, you are allowed to:

  • Request that our management team reevaluates
  • Submit additional documents or proof
  • Look for a resolution through consumer protection entities
  • Explore judicial remedies according to the relevant laws

How to Request a Refund

Step 1: Contact Us

To start your request for a refund, please contact us via:

Step 2: Provide Information

Make sure your request includes:

  • The number confirming your booking
  • Date and time of the charter
  • Reason behind the cancelation
  • Requisite supporting documents (when applicable)
  • Your preferred method for refunding

Step 3: Review and Processing

Our staff will confirm receipt of your query within a day, authenticate it according to this policy, inform you of a decision in 48 hours, and if approved, execute the refund based on the timelines stated above.

Important Notes

  • All requests for refunding must be stated in a written manner
  • Regardless of the currency used at the time of payment, refunds are issued in £
  • Acquiring travel insurance is highly recommended
  • This document is subject to amendments, given a notice period of 30 days
  • Taxes and regulations applicable will affect refunds

Contact Information

For inquiries related to refunds or if you wish to submit a request for a refund:

Refunds Department
OpenCommonsCrossing Marine Services Ltd.
Harbour Exchange Square
London E14 9GE
United Kingdom

Phone: +44 20 7001 0000
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: March 22, 2023

This policy for refunds is devised to be equitable and transparent. We encourage you to scrutinize these terms carefully before making a reservation and to reach out if you have any queries.